Recruiters, Recruiters, Recruiters….
The world of recruitment, careers and jobs is a known minefield, so this guide provides key pieces of information so that you know who you are dealing with, what they do and why.
For simplicity’s sake, typical job titles are listed to make you aware of what recruiters currently call themselves. Remember though; these can be applied to any of the recruiter types discussed below and are not exclusive to their respective type.
FYI - we use ‘hiring manager’ to describe the person who is the actual decision maker during the recruiting process within a firm or organisation.
Type of business: Recruitment Agencies
Typical job title: Recruitment Consultant
A recruitment agency employs staff to find and place candidates in jobs, usually within a sector or location.
A recruitment consultant works for an agency. They are salespeople, paid a salary but primarily seeking commission when they successfully place a candidate (like you) into a job. They charge the business they are placing you in for this service from which they take their commission. Their client is the hiring manager and the company they work for.
“If a recruitment consultant asks you for money, walk away.”
Tip - Under the Employment Agencies Act 2003 a Recruitment Consultant must never charge you for the service of submitting you to a company. If they ask you for money, walk away.
“Pick up the phone…you need to communicate with recruitment consultants regularly.”
Type of business: Recruitment Process Outsourcing Companies (RPOs)
Typical job title: Talent Manager/ Talent Acquisition Specialist/ Resourcing coordinator
An RPO is usually a large-scale business that is bolted onto the company that you are applying to. Many giants like RBS, Vodafone, HSBC, Rolls Royce, Atos etc. will use an RPO to manage all their recruitment. They may be based on site at the actual company or in a support centre somewhere else in the UK. RPO’s are popular as they save the company money compared to them hiring their own internal recruitment teams.
The recruiters that work for RPO's are not sales focused. Typically, they will get a salary and maybe a small bonus, but they are not looking to make their next deal as would an agency Recruitment Consultant. These people will quickly tell you if you are going forward with the role or not.
The likelihood is that you may not even realise you are working with an RPO as in many instances they are permitted the use of the company email address.
Someone who works for an RPO will be more people orientated as they are not looking to make a quick sale. The quality of service must reach a given standard for the RPO to keep in line with its service level agreement with the company it is working for. They must report to the hiring manager in a very specific way and within certain timescales.
RPO’s are very process driven, even if you managed to phone the recruiter you are likely to be forced in line with every other applicant. They don’t like to step outside of their process.
People who work for RPO’s tend to be recruiting for more roles than an agency Recruitment Consultant, so they tend to be spread a bit thinner.
“Talk to the recruiters at an RPO like you would do the actual employer”
Type of business: Direct Employer (the company you want to work for)
Typical job title: Recruitment Advisor, HR Coordinator, Graduate Recruitment Manager
Direct Employer means you’re applying to and dealing with someone who works at the company you are applying to. This is usually the best way to apply for a role.
Different companies work in different ways depending on their size. Smaller companies may have the hiring manager as the one who interviews for the job. Larger businesses will have a recruitment team who usually sits with the HR team that will coordinate your application. They will arrange interviews and assessments.
As you’re dealing with the company that you want to work for this is almost undoubtedly the best way to go about applying for a job. You can call the HR team or even write to the hiring manager; this could be a great way to get yourself noticed in front of the competition.
It can be nerve-wracking talking directly to the employer; you could be fearful that you will say the wrong thing and that will ruin your chances of ever working there. If in doubt speak to someone in the HR team. Even if you call to introduce yourself and ask some questions about the company, it will be a warm reminder of who you are when you later send across your application.
A job alert was created using the following search parameters:
You will receive an email when jobs are added which match this search. You can manage your job alerts in your account.